Contractor Checks
A detailed look at the checks every contractor must pass to achieve TSVC verification.
Company Identity Check
We verify the legal identity of the business, including company name, director details, and registered address where applicable. This confirms the contractor is a real, identifiable entity.
Business Trading Information
Trading history, business age, and operational details are reviewed to establish that the company is actively trading and has a reasonable track record.
Insurance Evidence
Contractors provide evidence of relevant insurance coverage such as public liability insurance. TSVC reviews this documentation as part of the verification process.
Website and Public Profile Review
The contractor's online presence is reviewed to check for consistency, professionalism, and alignment with the information provided during the application process.
Customer Review Review
Existing customer reviews and ratings across public platforms are examined to identify patterns of positive or negative feedback.
Complaint Handling Process
Contractors must demonstrate they have a clear process for handling customer complaints. This includes acknowledgement timelines, investigation steps, and resolution commitments.
Declaration of Standards
All contractors formally accept the TSVC standards declaration, committing to workmanship quality, communication expectations, and professional conduct.
Ongoing Monitoring
Verification is not a one-time event. TSVC monitors verified contractors on an ongoing basis, reviewing new complaints, customer feedback, and public information to ensure continued compliance.